Refund policy

At Sugar Oak Farms, we take pride in every product that leaves our farm. Your satisfaction is important to us, and we stand behind the quality of everything we make.

This policy applies to online orders placed through sugaroakfarms.com.

Our Guarantee

If for any reason you're not completely happy with your purchase, we want to hear from you. Whether it's a quality concern, a damaged shipment, or simply a product that didn't meet your expectations — we'll work with you to make it right.

Damaged or Missing Orders

If your order arrives damaged, please take a photo of the package and product before discarding any packaging, and contact us right away. This helps us resolve your issue quickly and file a claim with the carrier if needed.

How to Reach Us

Contact us at office@sugaroakfarms.com or call (518) 288-8653. Please include your order number and a brief description of the issue, and we'll get back to you promptly.

What We'll Do

Depending on the situation, we're happy to offer a replacement or a refund. We handle each case individually because we'd rather find the solution that works best for you.

A Note on Food Products

Because our products are food items, we aren't able to accept physical returns of opened goods — but that won't stop us from making things right if there's a problem.

Questions?

Don't hesitate to reach out. We're a small, family-run farm and every customer relationship matters to us